I was very satisfied with my first visit 3 years ago, and I'm still a happy customer to this day. I'm glad I found this place. I highly recommend giving this shop a try. 3 years ago, I brought in my recently purchased used car for a check up and oil change. Steve found several issues with the car that I was unaware of, and he brought me into the shop to show me everything. I'm not a car person, but Steve took the time to show and explain everything clearly so I could understand what the issues were, what the various parts are, their functions, what was wrong with some of them, how long I could safely go without replacing some parts, how long new parts should last, and how much it would cost to fix everything, including labor. I didn't feel like any repairs were being pushed on me unnecessarily, given the sound reasoning behind all of Steve's explanations. I decided to fix everything, and after all the work was done, the price was exactly what Steve had quoted me beforehand; there were no surprises. More recently, my car battery seemed to be dying because I had to get it jump started twice over a weekend. On Monday morning before work, my car wouldn't start once again, and I had to jump start it with the help of my neighbor. Immediately after, I called Pleasant Car Care to make an appointment to get the battery checked. They offered to look at it right away as soon as I could get to the shop instead of the next day or later in the week. When I arrived 20 minutes later, I received immediate service and they installed a new battery. I was very grateful and glad that I didn't have to wait until later in the week and risk my car not starting and getting stuck away from home. To this day, I have never felt pressured to make any unnecessary repairs. I've continued to bring my car here for check ups and oil changes, and I've always received excellent service and pleasant attitudes. Steve is excellent. The other mechanics are excellent. And the receptionist is excellent. Pleasant Car Care in Watertown is the best car maintenance shop I've ever used; I highly recommend them.