I made appointment almost less than a week ahead of time, but Steve looked at my car right away. He gave me a thorough explanation of what he saw, explained all of my optIons as to how many of the multiple issues I wanted to address, and said it would be ready by the Monday holiday (MLK). Car was ready as promised, and even an extra part found to be damaged during the repairs was shown and explained to me when I arrived. I was also given a ride to rental car place by a Pleasant employee, a very courteous person named Erin. I can't express enough how impressed I am about how I was treated. Straightforward explanations, no pressure, and I was treated with respect throughout a tI'm that is usually wracked with stress and uncertainty. I highly recommend this repair shop!!