I received a card in the mail - 2 actually this year from Pleasant Car Care and had been looking for an auto service shop in the area so I made an appt for an oil change. I thought I made it with the Watertown location but by mistake I had made it with the Newton location. Staff at both places could not have been nicer and my whole experience was really positive. I wanted to have the safety check done and I am so glad that I got the repairs and maintenance done that was identified on the check. Aeryn was so great to work with and I love how I received pics of the car issues via text. I was thrilled to get a loaner car at no charge-thank you! I can highly recommend Pleasant Car Care, the customer service, the ease of coming in, the mechanic service and as well I noticed my car inside had been so nicely cleaned-spurred me on to make a detailing appt-! I will definitely be returning and would refer family and friends. Thanks again.